Terms and Conditions

Welcome to Joyous Journeys!

These terms and conditions outline the rules and regulations for the use of Joyous Journeys' travel services and website, located at https://www.joyous-journeys.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Joyous Journeys if you do not agree to take all of the terms and conditions stated on this page.

Joyous Journeys is privately owned by Jennifer Holmes. I started the business in 2022 and have assisted many travelers in achieving their bucket list travel dreams as well as having traveled extensively myself. I hold many industry and destination certifications and am working on tour director certification.

Our commitment to serving YOU is our highest priority. We advocate before, during and after your trip to ensure that you travel with the safety and comfort you deserve. Our time is spent not only in researching and planning your next vacation but also in maintaining the valuable relationships with the industry partners we work with and trust. We spend money on the tools and resources needed to create a seamless experience for you.

OUR INTENT: To assist you to plan and book your next dream vacation, filled with purpose and adventure, with an experienced travel advisor and/or tour director. We are your support team.

OUR RELATIONSHIP STARTS HERE: It is our goal to get to know you and to fully understand your travel needs, experiences, expectations, and travel budget. You will be asked about your favorite trips in the past and about that time things didn’t go as planned. We like to know what your favorite charity is, what causes interest you, and where you like to hang out on a Sunday. Together we will design your next trip in detail.

PLANNING AND BOOKING: After the initial exploration call, we will begin the research and start designing your trip. You will be presented with several travel options until we have found the right itinerary for your budget and travel needs. We ask for your honest feedback to make sure we are on the right path. The entire booking can be built in stages. Throughout the process we welcome your input. At the same time, we are specialists in creating unique experiences and value.

SERVICE FEE STRUCTURE: At the beginning of our journey working together, you are asked to pay a $150 non-refundable deposit which will be applied to the total service fee. The fees are calculated differently for different trips.

OUR TRIP SERVICE FEES INCLUDE:

• Comprehensive Trip Planning: Meticulous research, planning, and booking for all types of vacations, including escorted tours, cruises, vacation packages, all-inclusive resorts, road trips, train vacations, and personalized complex travel itineraries.

• Personalized Consultation: An initial exploratory video call to understand and tailor the trip precisely to your expectations and desires.

• Full-Service Travel Management: Complete handling of all travel components, ensuring a seamless and stress-free experience.

• Continuous Support: Dedicated assistance before, during, and after your trip.

• Flexible Planning: Unlimited revisions to your trip proposal and assistance with modifications to booked travel components.

• Detailed Preparation: Comprehensive organization of travel documents and a pre-travel video call to ensure you're fully prepared.

• Convenient Technology: User-friendly mobile APP with your complete itinerary at your fingertips.

• Additional Support: Assistance with insurance claims and access to reputable, often personally vetted tour operators, hotels, and service providers.
  

SERVICE FEES

• PACKAGED TRIPS (including multiple travel components)

  • 5% of total trip cost – to be paid at final pay date.

  • (example for a $6,000 trip, 5% service fee is $300, minus the $150 deposit)

• BASIC TRIPS (with only one type of travel)

  • $150 Hotel-only itinerary, per trip

  • $150 Cruise-only booking, per household.

  • $150 Flight-only domestic (up to 2 passengers)

  • $250 Flight-only international (up to 2 passengers)

• TOUR DIRECTOR SERVICES

  • $125/day

  • All trip expenses (room or cabin, transportation, excursions, meals, etc.). Many of these expenses can be covered with tour credits based upon minimum group size for the trip.
    

Fees are valid for new bookings as of November 1, 2024

Fees are per trip reservation and are non-refundable.

Payments of fees are processed at final pay/final booking of the trip (minus the $150 deposit paid)

All fees will be charged to the credit card you used to authorize to pay for travel services unless another card is provided.

If flights are part of a vacation package or custom designed itinerary, no additional fee is added for the flights.

In case of a cancellation the service fee may be recovered on an insurance claim

CANCELLATION FEE: In the unfortunate event you need to cancel your vacation after all travel components are booked, you will be charged a cancellation fee. Our team will assist you through the cancellation process and navigate the cancellation policy as set by the suppliers. To protect your investment, we recommend our clients purchase travel insurance to protect their investment in case of a cancellation. Our team can assist you with preparing the paperwork required to file a claim as part of the cancellation fee.

Cancellation Fee PACKAGED TRIPS (including several travel components)

• Before Final Payment – $195 Cancellation Fee on top of the Non-Refundable $150 deposit

• After Final Payment – 5% Service Fee paid is non-refundable, no additional cancellation fee
  

Cancellation Fee BASIC TRIPS (with only one type of travel)

• Before and/or After Final Payment – $45 Cancellation Fee, Deposit is Non-Refundable

ALTERNATIVE SERVICE FEES APPLY FOR THE BELOW:

EXTRAORDINARY SERVICES

• Concierge service (restaurant, spa, and theatre reservations)

• Complex Visa Application

• Emergency services out of office hours

• Any extraordinary services related to the trip but not described at the time of booking.

• Major changes made to the trip after the entire trip is booked

GROUP TRAVEL BOOKING: A group travel service fee will be charged depending on the group type and complexity of the booking and agreed on at the beginning of our journey working together. This can be set up to be paid by the group leader or each traveler.

DEFINITIONS:

Trip: Travel reservation for one household with one or more travel components booked

Household: One family living at the same address

Office hours: Monday to Friday 9am – 5pm EST – Non-Holiday

Insurance : Claim filing assistance is only offered when policy booked with Joyous Journeys

Group travel: A group of people traveling at the same date to the same destination. (Family reunions, multi-generational travel, incentive groups, reward trips and more)

Joyous Journeys Terms and Conditions

IMPORTANT INFORMATION REGARDING YOUR BOOKING: You must not accept any booking unless you understand and agree to the following terms and conditions.

These Terms and Conditions (“Terms”) become effective between Joyous Journeys (“Agency”) and you (including all travelers on the same booking) (“you” or “Traveler”) upon your signature (electronic or written) or payment authorization, and continue until terminated in writing by you or the Agency.

These Terms are subject to change at any time, without prior written notice.

IMPORTANT CONDITIONS: Prices are subject to change prior to the time you make full payment. Prices are not subject to change after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. As noted above, by making the booking, you expressly acknowledge your acceptance of these conditions (i.e., changes before full payment and increases attributable to government-imposed taxes, fees or carrier-imposed surcharges after full payment will be your responsibility) applicable to your purchase.

PROVIDERS WE WORK WITH: Through our network and affiliated travel partners we have access to many reliable providers and have built personal relations with many. Most often we work on a commission basis but in some cases will charge a fee to maximize the value of your investment. We strive to ensure that the price you pay is the same or lower than if you book the trip yourself — but we take care of the details, so you don’t have to. Don’t hesitate to call your travel advisor with any questions or when in doubt.

TRAVEL INSURANCE: For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. However, no representation or description of the insurance made by Joyous Journeys to you constitutes a binding assurance or promise about the insurance. Please complete your travel insurance form, sign it, and return it to us. If you decline travel insurance, you will be required to sign a form stating insurance was offered and you declined it. Joyous Journeys is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. Any claims that may fall under the relevant travel insurance policy must be submitted to the insurance company as identified in the policy.

PAYMENTS: Joyous Journeys is a fully accredited Seller of Travel of Florida and of Washington, affiliated with Travel Resources Group as our host agency. In most cases payments for any of the travel components are made directly to the supplier with your credit card. We ask you to complete a credit card authorization form for our files to pay for travel services. All fees will be charged to the credit card you used to authorize to pay for travel services.

PASSPORTS/VISAS: All individuals departing from the United States of America must be in possession of a valid passport. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at every destination. You are responsible for verifying with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. A government issued photo ID is required for travel within the USA. Please see the Travel State Gov website for more information.

HEALTH AND SPECIAL REQUIREMENTS: It is the responsibility of the traveler to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Please advise your consultant of any special requirements you may have, for example, special meals, medical requirements and so on.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Joyous Journeys, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Joyous Journeys and/or its licensors own the intellectual property rights for all material on Joyous Journeys. All intellectual property rights are reserved. You may access this from Joyous Journeys for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from Joyous Journeys

• Sell, rent, or sub-license material from Joyous Journeys

• Reproduce, duplicate or copy material from Joyous Journeys

• Redistribute content from Joyous Journeys

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Joyous Journeys does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Joyous Journeys, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Joyous Journeys shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Joyous Journeys reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Joyous Journeys a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses and Non-Profits/Associations except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Joyous Journeys; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Joyous Journeys. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our business name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Joyous Journeys' logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.